Content Operations for
Editorial & Creative Teams
I build the workflows, documentation, and systems that move creative work from idea to published.
Hi, I’m Katy.
I’m a content operations consultant. I help editorial and creative teams stop fighting their workflows and start actually using them.
If your content team is stuck — briefs are unclear, handoffs are messy, feedback lives in six places, and nobody knows where to find anything — I can fix that. I look at how work actually moves through your team, figure out where it breaks down, and build the systems to make the whole thing run.
I’ve spent the last decade doing this for agencies, startups, and online education brands. I’ve managed editorial workflows for 80+ clients, built knowledge bases from scratch, and turned groups of remote freelancers into organized, in-sync teams. I also come with a brain trust of professional creatives — strategists, writers, designers, editors — if your team needs the people, too.
How I work
Every team is different, so I don’t show up with a blueprint and force it. I look at how your team actually works — the tools, the people, the culture, the client relationships — and I design around what’s real.
You choose how deep I go:
Advise. I assess your content operations and deliver a prioritized roadmap of what to fix.
Build. I design the workflow, set up the systems, create the documentation, and hand it off.
Build + Run. I build (or rebuild) your system and stay on to manage it — because the best operational insights come from being inside the workflow.
What I build
I handle the full operational infrastructure for content teams — not just the PM board, but everything that makes creative work actually move.
Workflow architecture. Designing how work flows from strategy to publish — including steps people forget about, like legal review, SME interviews, partner approvals, and asset gathering.
System design & setup. Configuring your PM tools (Asana, Notion, ClickUp, Monday) so they’re organized, intuitive, and built for how your team actually works.
Documentation & knowledge bases. Centralizing SOPs, brand guidelines, voice and tone directives, stakeholder feedback, design assets, and templates — all in one findable place.
Digital organization. Structuring Google Drive, Notion, Asana, Slack — whatever you use — so people can find what they need without asking for a link.
Traffic management & accountability. Keeping creative work moving through the pipeline, surfacing blockers early, adjusting deadlines before they’re missed, and liaising with stakeholders outside the immediate team.
What people say
“She builds the systems that make everything else possible. She’s not flashy about it. She just quietly makes sure things work.”
— Prateek Agarwal
CMO
Prat City LLC & Best Online Traffic School
“Katy is the absolute glue that transformed a group of 20+ remote freelancers from all over the world into an organized, focused, in-sync team that nails due dates and does our best possible work.”
— Tyler Hakes
Content Marketing Consultant & Founder
Optimist
“With barely any guidance from me, she built out my entire client workflow in Asana from scratch, and honestly, she did it better than I ever could have.”
— Steph Trovato
Content Marketing Strategist
Big H Content
My go-to stack
Asana · Notion · Google Drive · Slack
Comfortable in ClickUp, Monday, Slite, and whatever else your team already uses.
Ready to fix your workflow?
Whether you need a diagnostic, a full system build, or someone to run it —let’s figure out what your team needs.